Purchasing, shipping, & ordering Questions:

Q1 How can I check the status of my order?

You can login into your account and check the status of your order in the order history. If you have any problem, please contact us ASAP.

Q2 How long will it take for my order to be processed and delivered?

Once you have submitted the order, it will normally take 1-2 working days for us to process the order and due to the upcoming Christmas season, there will be logistics and transport peak, so it will takes 7 - 12 working days for goods delivery.

Q3 I need to cancel an order. How can I do this?

Orders are processed quite quickly, sometimes within minutes after it is received. Therefore, requests to cancel an order must be received quickly as well. Contact us as soon as possible by sending email to service@EdHardySaleOnline.com or calling us to request cancellation of an order. Email is monitored constantly during business hours. But there is no guarantee that we will be able to cancel it in time.

Q4 What methods of payment do you accept?

There are currently two ways to pay. Most customers are used to accept online payment with credit card. If customers don't have credit cards available, or need to buy large sums of goods, we strongly recommend Western Union Money Transfer.

1. Online payment with credit card. This is the most frequent payment method. It is fast and efficient.

2. Western Union Money Transfer. We can accept payment by West Union when you want to order large sums of jewels(usually 2,000 USD above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our receiptor information of West Union.

Q5 What should I do if I never received the shipment?

After we provided the Tracking Number, the customer should track the items online frequently to avoid the troubles unaware in the delivery process. You can email our sales team directly on the lost shipment and we will investigate the case. Once we are convinced that the item was lost, we will replace a new shipment to you or refund. However, we will not be responsible for the lost if you have furnished incorrect information in the order form.

Q6 Are these Ed Hardy authentic?

Yes, our items come from Ed Hardy Distributors, and all of our merchandises are 100% guaranteed brand new.

Q7 How much shipping fee will be charged for each order?

We provide fast and traceable shipping worldwide, The shipping fee is only $5.99 !!